T. REIN DESIGNS
STORE POLICY
Customer Care
At T. Rein Designs, we are dedicated to providing exceptional service and ensuring that every customer has a positive experience. Whether you're commissioning a custom piece or purchasing a ready-made artwork, we strive to make the process as smooth and enjoyable as possible.
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Communication: For inquiries, updates, or questions about your order, please contact us at treindesigns@gmail.com. We aim to respond within 48 hours.
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Custom Orders: We work closely with our clients to bring their visions to life. Once a design brief is agreed upon, we provide updates at key milestones to ensure satisfaction.
Refunds & Exchanges: Due to the personalized nature of our artwork, all sales are final. However, if there is an issue with your order, please reach out within 7 days of receiving your item, and we will work to find a resolution.
Shipping: Orders are carefully packaged to ensure they arrive in perfect condition. We are not responsible for delays or damages caused by shipping carriers but will assist in resolving such issues.
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Privacy & Safety
Your trust is important to us, and we are committed to protecting your personal information.
Data Protection: We only collect information necessary to process your orders and communicate effectively. Your data will never be shared or sold to third parties.
Secure Transactions: Our website uses encryption to ensure all transactions are secure and your payment information is protected.
Confidentiality: Custom designs will only be shared on our platforms with the customer’s explicit permission.
Wholesale Inquiries
T. Rein Designs is proud to partner with retailers who share our passion for showcasing the beauty of the livestock and stock show industry.
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Partnerships: If you are interested in carrying our products in your store, please email us at treindesigns@gmail.com with your business details, including location and product interests.
Order Minimums: Wholesale orders require a minimum purchase amount, which will be discussed during the inquiry process.
Lead Times: Production times for wholesale orders will vary based on the volume and nature of the order. We will provide an estimated timeline upon confirmation.
Exclusive Rights: Wholesale agreements may include exclusivity clauses for certain regions upon request.
Payment Methods
We offer several payment options to make your shopping experience convenient and secure.
Online Payments: We accept major credit and debit cards (Visa, Mastercard, American Express) and secure payment platforms such as PayPal.
Custom Orders: A non-refundable deposit is required to begin work on custom projects, with the remaining balance due upon completion.
Wholesale Orders: Payment terms for wholesale customers will be determined on a case-by-case basis, with deposits required for large orders.
Taxes: All applicable taxes will be included at checkout. Customers are responsible for any additional duties or fees for international orders.